Responsible Gaming

At aau7 Responsible Gaming — Stay in the game, stay in control

Gaming should be a source of entertainment — not stress or anxiety. aau7 believes every player has the right to play responsibly. That is why we provide dedicated tools and support to help you build healthy gaming habits.

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What Responsible Play Really Means

Responsible play means enjoying gaming as a fun form of entertainment — never treating it as a source of income, a way to relieve stress, or a solution to life's problems. At aau7, we want you to walk away from every gaming session feeling good, not frustrated or anxious.

Online gaming is growing rapidly in Bangladesh — but so are the risks. Research shows that uncontrolled gaming can negatively affect mental health, family relationships, and finances. That's why aau7 has made responsible gaming a core principle from day one.

The three core pillars of responsible play are: Awareness (staying aware of your own gaming habits), Control (setting limits on time and money) and Support (seeking the right help when needed). Every service at aau7 is built on these three principles.

Keep in mind: Gaming is entertainment — not something that should cause harm. When it starts bringing anxiety instead of enjoyment, it is time to seek help. aau7 is always here for you.

Did you know that responsible players enjoy gaming more in the long run? Because they play within limits, losses feel less damaging mentally and wins feel even more rewarding. aau7's responsible gaming policy helps you maintain that balance.

Recognize the Warning Signs

Problem gaming often develops gradually — not all at once. That is why it is important to stay mindful of your own behaviour. If you notice any of the signs below, take a moment to pause and reflect.

  • Spending more than you've budgeted for betting
  • Returning to the game repeatedly to try to win back losses
  • Trying to cut back on gaming time but unable to do so
  • Lying to family or friends about your gaming
  • Feeling restless, irritable, or stressed when you are not playing
  • Neglecting work, studies, or family responsibilities
  • Taking on debt or dipping into savings to fund gaming
  • Using gaming to cope with stress or loneliness

Tip: If three or more of the above signs apply to you, contact our support team without delay or reach out to one of the organizations listed below. Asking for help isn't weakness — it takes real courage.

aau7 Safety Tools

Aau7 provides several effective tools to help you play safely and responsibly. These tools are available in your account settings at any time.

Set Deposit Limits

Set a maximum daily, weekly, or monthly deposit limit. Once set, it takes effect immediately; to increase the limit, a 24-hour waiting period applies.

Session Time Limit

Set a maximum duration for each gaming session. Once the limit is reached, you'll be automatically logged out with a clear notification.

Cool-Off Period

Take a set break anywhere from 24 hours to 6 weeks. During this time, logging in or placing bets will not be possible.

Reality Check

You'll receive automatic reminders at regular intervals showing how long you've been playing and how much you've spent.

Self-Exclusion

For a longer break, you can deactivate your account entirely for anywhere between 6 months and 5 years.

Gaming History Review

View your full gaming and transaction history at any time. Analyse your patterns and stay informed.

How to Set Limits

Setting limits is simple. Once you're logged into your aau7 account, just a few steps are all it takes to set your preferred limits.

Step 1 — Log in to your account

Log in to aau7 with your username and password.

Step 2 — Go to Profile Settings

Click your profile icon in the top-right corner of the screen and look for "Account Settings" or the "Responsible Gaming" option.

Step 3 — Select the desired limit

Choose from deposit limits, session time, loss limits, or a break — then set your preferred amount or duration.

Step 4 — Confirm

Confirm your changes. Limit decreases take effect immediately; increases require a 24-hour waiting period.

Step 5 — Contact support if needed

If you need help or have any concerns, reach us via live chat or email.

About Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available. If you feel you need a longer break from gaming, this is the option for you.

Activating self-exclusion will fully deactivate your aau7 account. During this period, logging in, making deposits, and playing games will all be blocked. This restriction cannot be lifted until the selected period has ended.

  • Minimum Duration: 6 Months
  • Maximum Duration: 5 Years
  • Permanent Exclusion: Permanent account closure available on request
  • Impact: No promotional emails will be sent during your exclusion period

Important: Do not attempt to open a new account during your self-exclusion period. Our system will detect it and close the new account as well. Self-exclusion exists to give you genuine support — not to be bypassed.

To activate self-exclusion, email us at [email protected] or let us know via live chat. We'll handle the entire process with complete confidentiality.

Special Guidance for Parents

Aau7 is strictly for adults aged 18 and over. Preventing underage access is our responsibility, and parents play an equally important role.

  • Device lock: Use a PIN or password on your smartphone or computer to prevent children from gaining access.
  • Browser Filters: Install parental control software on devices used at home.
  • Password Protection: Never share your aau7 account password in front of children.
  • Open conversation: Talk to your children about the risks of online gaming in simple, straightforward terms.
  • Unusual activity: If a child has accessed your account, notify us immediately at [email protected].

Help & Advice

If you or someone close to you seems to be struggling with gaming, don't try to handle it alone. Reaching out for help is always the right move.

Aau7 Support

Reach our Bengali-speaking team anytime via 24/7 live chat or email.

Mental Health Counselor

Speak with a specialist counsellor for gaming addiction — completely confidential.

Family & Friends

Talk to trusted family or friends. A strong support network can significantly speed up your recovery.

Contact us: For any responsible gaming support, email us at [email protected] or use the platform's live chat. We are always here for you.

Why aau7's Responsible Gaming Separate

We do not just follow rules — we take genuine steps for your well-being.

Instant Protection

Your limits take effect the moment you set them — no delays, no red tape.

Complete Confidentiality

Your responsible gaming settings and support interactions are kept completely confidential. No one will know.

Full Support in Bengali

All our tools and support services are available in Bengali, so language is never a barrier.

Smart Reminders

During play, you will receive regular reminders showing how long you have been playing and how much you have spent.

Minor Protection

Through a rigorous age verification process, we ensure that only adults can access the platform.

Player-Centred Approach

At aau7, your well-being comes first. A player's welfare matters more to us than business.

General FAQ

Answers to frequently asked questions about responsible gaming.

Yes. Before self-exclusion is activated, you'll have the opportunity to withdraw any remaining balance in your account. However, no new deposits will be accepted once it takes effect. Contact our support team for more details.

Lowering your deposit limit takes effect immediately. However, increasing your limit requires a mandatory 24-hour waiting period. This rule is intentional — to prevent impulsive overspending.

Start with a calm, non-judgmental conversation. Let them know you're there for them. aau7's support team also accepts third-party requests — email us at [email protected] and we'll handle it with full confidentiality.

For a cool-off or temporary break, your account will be reactivated automatically once the set period ends. For self-exclusion, however, even after the chosen period expires, you will need to contact the support team and complete a confirmation process before your account is reactivated.

Yes, all of aau7's responsible gaming tools are completely free and available to every registered user. Using them is your right, and we encourage everyone to take advantage of them.

Play responsibly, Have Fun

Make every gaming session at aau7 safe and enjoyable. Register today and build healthy gaming habits with our responsible gaming tools.

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